Nemvio for customer support

The repetitive answers, taken off your plate

You don't get a ticketing platform. You get the bot built around your real answers: shipping, hours, returns, warranties, all kept current by you in the panel. It answers instantly, around the clock, and hands the conversation to a person exactly when it needs one.

Let's talk

Example conversation

From the first question to a confirmation, without anyone replying.

How long does delivery take?

Delivery takes 2-4 business days nationwide. Want me to check on a specific order?

Yes, order #4521.

Order #4521 is in transit, estimated delivery tomorrow by 18:00.

What you get

What we build for your support team

Not a platform for you to configure. We build these ourselves, around how you already work.

Your answers, not generic ones

Shipping, hours, return and warranty policies, all from the catalog you keep updated. When a policy changes, you change it in one place.

Manual takeover, on the spot

Anyone on the team can step in over the bot, with the full context in front of them. The customer doesn't feel an odd handover, the conversation just continues.

Around the clock, same team

It answers as many conversations as come in at once, including evenings and weekends, when nobody is there anyway.

The whole history, one place

Nothing gets lost between one conversation and the next. Whoever takes over sees what happened before, without digging through old messages.

Your panel

What stays behind after every conversation

The conversation does not end in WhatsApp. Everything the virtual assistant did lands in the panel, where you can step in any time.

Conversations, in one place

A single inbox for everything coming in, whoever on the team takes it.

Each customer's history

What they asked before, so the conversation does not start over every time.

Manual takeover, one button

You step in over the bot with the full context, without the customer repeating anything.

The answers, editable by you

Change a policy in one place and the bot answers with it immediately.

See the panel

Honestly

What the virtual assistant will not do

We would rather you know where it stops from the start than find out after launch.

It never invents an answer

It says a person will take over and passes the conversation on. We prefer a clean handover to an answer that sounds right and isn't.

It acts in no other system

It answers and books. Order changes and refunds are done by a person, unless we build that integration explicitly from the start.

It does not replace the team

It takes the questions that repeat, so your people stay on the cases that genuinely need a person.

Not just the assistant

What else we build for your support team

The virtual assistant is one piece of four. The site and the calls connect straight to it, and AI automations we implement separately, across the rest of the business.

Website

A site with your FAQs and policies, with a contact button that opens the same WhatsApp conversation.

WhatsApp calls

Customers who prefer to call get a spoken answer to the same questions, without waiting for a free agent.

AI automations

Separately from the assistant, we implement AI automations in the business's own processes, so the repetitive work gets done on its own.

You can start with a single system. Most projects do, and the rest gets added when you need it.

How it starts

From the first conversation to launch

The same process for any project, with the price known upfront and no technical jargon.

A free first conversation

You tell us how you work today. We tell you exactly what can be automated and what it costs, before anything starts.

We build the system

Usually 1-2 weeks for the WhatsApp virtual assistant. It takes that long because we build it around how you work, not from a template. You configure nothing, you just answer our questions.

Launch, then maintenance

The first 30 days after launch are included. After that, a monthly subscription keeps everything running.

What we need from you

The questions that repeat most, with your own answers
The policies you want it to state to customers
The WhatsApp number you want the virtual assistant to answer on

That is it. The rest is on us.

FAQ

Questions about this

What people ask most often before starting a project in your field.

What happens when the assistant doesn't know the answer?

A person on your team takes over, right from the panel, with the whole conversation in front of them. The customer continues, they do not start over.

Who writes the assistant's answers?

We build them from your information, and then you can update them yourself in the panel whenever something changes.

Can it handle several conversations at once?

Yes, as many as come in. The bot answers them all at the same time, no matter how many customers write.

Can it connect to my order system?

It can be discussed, but it doesn't come by default. If you need it, we settle that in the first conversation, not after launch.

Let's see how it fits your business

Tell us how you work today and we'll tell you exactly what can be automated, before we start anything.

Let's talk

More fields

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