Question 1

What is a virtual assistant?

Accepted Answer

A virtual assistant is software that carries the conversation with your customer for you: it replies on WhatsApp, answers the phone with a real voice, takes bookings and reservations, and sends reminders. It is also called a virtual agent, a chatbot, or a WhatsApp bot. The difference from an ordinary chatbot, which only replies with pre-written text, is that ours understands what the customer is asking, checks the real free slots, actually writes the booking, and hands the conversation to a person when it cannot help.

Question 2

Virtual assistant, virtual agent, or chatbot?

Accepted Answer

They are the same thing said three ways. We say "virtual assistant" because that is what it does: it assists the customer from the first question to the booking written into the calendar. "Chatbot" describes only the written half, and ours answers the phone too, with a real voice, through the voice agent. If you were searching for a "WhatsApp bot", you are in the right place.

Question 3

How long does a project take?

Accepted Answer

Most projects go live in days, not months. A single system, like a WhatsApp virtual assistant, usually launches in 1-2 weeks, depending on complexity. It takes that long because we don't start from a template: the services, your team's schedule, and the assistant's answers are built around how your business works.

Question 4

Is it the official WhatsApp Business platform?

Accepted Answer

Yes. We build exclusively on the official WhatsApp Business platform, not unofficial third-party APIs that put your number at risk of getting banned.

Question 5

What happens after launch?

Accepted Answer

The first 30 days after launch are included. After that, monitoring, fixes, and improvements continue through a monthly subscription, so the system keeps running on its own instead of becoming one more thing you have to take care of.

Question 6

Do I need technical knowledge?

Accepted Answer

No. We handle the technical side entirely. You get a system that runs on its own, and if you ever want changes, you write to us and we take care of the rest.

Question 7

Can I get just one system?

Accepted Answer

Absolutely. Most projects start with a single system. You pick WhatsApp, a website, or an AI automation, and we build just that one, done well.

Question 8

How much does it cost?

Accepted Answer

The prices are published in full on the pricing page: from 349 lei a month, with or without a build fee. For high volume, several locations, or an unusual integration, we quote separately after a free conversation.

Answers to what you’re wondering