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Nemvio

Panel

Your panel, in one screen, from anywhere.

The control panel comes with every Nemvio WhatsApp bot. Here you see the conversations, bookings, reservations, and orders the bot handles automatically, without jumping between apps.

The Nemvio panel's dashboard: today 2 bookings, 1 completed, 0 cancelled. Revenue 1,150 lei, 5 completed bookings, average value 230 lei, cancellation rate 12%. Chart showing revenue over the last 30 days.

Dashboard

See your results, at a glance

The virtual assistant connects directly to the panel: bookings, orders, and conversations land here automatically. See revenue, completed bookings, and cancellation rate the second you log in: how did things actually go?

  • Filter by 7, 14, or 30 days, with a single tap
  • Charts for revenue, activity by hour, and activity by day of the week, see exactly when you work the most
  • Top services, by revenue: what actually brings in money, not just what sells often
  • Returning vs. new customers, with the percentage who came back in the last 60 days
  • Bot performance: how many conversations turn into bookings and how often you take over manually
  • Cancellations and no-shows, tracked as a percentage, not just counted
  • Average booking value, so you know not just how many customers come, but how much they bring in
The Nemvio panel's calendar, week of Aug 10-16: Wednesday 12.08 with "WhatsApp Bot Setup" for Gabriel Tudor and "Monthly Follow-up" for Andreea Mihai, Thursday 13.08 with "Website Setup" for Elena Dumitru. Legend: booked, completed, no-show, closed/unavailable, break.

Calendar

Your week, organized visually

Every booking for the week, laid out by day and hour, with a color per status, not a list to read line by line. And if your team already keeps everything in Google Calendar, they don't have to give it up: each employee can connect their own account, and bookings made by the bot land there automatically too, not just in the panel.

  • See free and booked hours at a glance, day by day
  • Different colors for booked, completed, and no-show
  • Add a new booking straight from the calendar, with a single button
  • Individual Google Calendar sync, per employee, each one sees only their own bookings
  • One-way only: the bot writes bookings, it never reads your personal calendar
  • Cancel a booking from the panel and the Google Calendar event disappears too, automatically
The Nemvio panel's bookings list, with a search bar, filters (newest, oldest, all, completed), and a switch between Active (6) and History (68). The first card shows a live panel demo booked for Thursday 10.09 at 09:30, for Bogdan Sava of Instalații Sava, marked manual, with Mark Completed, No-show, Reschedule, and Cancel buttons.

Bookings

Every booking, one single list

Every booking, active and completed, with the customer's name, phone number, and who handled it, you search by name or phone and sort by newest or oldest. Every card has exactly what you need to act on the spot, without opening anything else.

  • Search instantly by name or phone, across the whole list
  • Quick filters: active, completed, or all
  • One tap to mark "Completed" or "No-show"
  • Reschedule or cancel straight from the card, the bot notifies the customer automatically
  • See the service, price, and who's assigned, without opening the details
  • Bookings you make manually are marked separately from the ones the bot picked up
The Handovers page in the Nemvio panel, with a switch between Active (4) and History (5) and a 3 untaken label. First card: Radu Mihăilescu, chat, new, has three offices and wants to know whether he can have one bot with a separate diary for each, 3 hours ago, with Open conversation, Take, and Resolved buttons.

Handovers

The moments the assistant asks for help

A good virtual assistant also knows when to stop. When a customer asks for a person, or asks something outside bookings, the conversation lands here with the reason written out, and you get a WhatsApp message too. What matters is what happens if that message fails to go: the request is written into the panel regardless. The alert is a bonus, the panel is the record.

  • The "untaken" badge says how many nobody has touched yet
  • You take a request so colleagues know it is yours
  • You jump straight into the conversation it came from, with the full context
  • Comes from the phone too, not just from chat, into the same list
  • The reason is written by the bot on a single line, so you can read it from the list without opening anything
The WhatsApp campaigns page in the Nemvio panel, with Unsubscribed and New message buttons. In the history, a campaign 59 of 59 sent, marked Completed: the bot now answers the phone too, in Romanian, and books during the call.

WhatsApp campaigns

One message to everyone, with the rules kept

You write once and it goes to everyone at once. The panel handles the part that causes trouble on its own: it goes only to people who gave consent or are customers with a recent booking, skips anyone who unsubscribed, and afterwards tells you how many received it, out of how many. How recent "recent" means is your call, in months.

  • The unsubscribed are skipped automatically, there is nothing to get wrong
  • STOP counts only as a whole message, so "cancel tomorrow's appointment, stop" cannot unsubscribe someone by accident
  • You see how many received it, out of how many, for every campaign
  • The history stays there, with the exact text that was sent
  • It reaches everyone, not only whoever wrote to you recently
The email campaigns page in the Nemvio panel. In the history, a campaign 39 of 39 sent, marked Completed, with the subject "What your bot answered last month", and one of 12 of 12 with the subject "First steps in the Nemvio panel".

Email campaigns

The same thing, over email

The same customers, a different channel, the same panel. The sending address is built from your business name, so Salon Iris sends as salon-iris, not as us. The domain stays one we have verified, because mail from an unverified domain does not look better, it lands in spam. Verify your own domain and we use yours. And when someone hits reply, it reaches your contact address, not a mailbox nobody reads.

  • The sender name is your business's, and so is the address before the domain
  • A reply reaches your contact address, not us
  • The same consent rule as on WhatsApp
  • Works even when the WhatsApp bot is off, because it does not depend on it
  • The history sits next to the WhatsApp one, not in another program
The Bot settings dialog in the Nemvio panel, with a "3 of 6 sections filled in" badge. The list shows Messages and introduction (configured), Hours and availability (configured), Frequent questions (9 questions), Testimonials (empty), and Follow-up (1 of 2 active).

Bot settings

What the bot knows, written by you

The bot doesn't answer off its own back: it answers from what you filled in here. There are six sections, and the panel tells you how many are done, so you know where it still has to learn. Three of them only appear if your business works with appointments, so a shop is never asked to fill in each employee's hours.

  • Messages and introduction, Hours and availability, Frequent questions, Testimonials, Follow-up, and Win-back invitations
  • Each section briefly says what it currently holds, without opening it
  • Change the hours or the prices and the bot uses them from the next message
  • You don't need us to change any of it

What else is in it

Another 16 things, in the same panel.

Above are the screens you open daily. These are the rest: a call transcript, the notes only your team sees, who can do which service, what each colleague is allowed to look at. All of it comes from the start, not as modules to buy separately.

Live conversations

Every conversation, in real time.

See WhatsApp conversations as they happen, and take over from the bot with one click whenever a customer needs a person.
  • Pause the bot and reply yourself, without losing the thread
  • Live updates, no refreshing to see a new message
  • The assistant stops on its own once it has asked for a person, so you never talk over each other

Calls

What was said on the phone, in writing.

Calls the voice agent picked up land here with their transcript, so a phone call is no longer something you have to remember.
  • The full transcript, not just the duration and the time
  • Bookings made during the call are already in the calendar
  • The same handovers as in chat, if they ask for a person

Customers

One profile, however many conversations.

Every number has a profile with everything that happened: bookings, conversations, calls, notes. You are not searching three places to find out who is calling.
  • The whole history, not just the last interaction
  • Search by name or phone, across the whole base
  • See who comes back and who is booking for the first time

Internal notes

Context for your team, not for the customer.

You write things on a customer's profile that only the team knows. The customer never sees them, and the bot never reads them out.
  • They stay on the profile, not lost in an old conversation
  • Anyone on the team with access to customers sees them

Blocks

The numbers you do not want to serve.

A blocked number gets no more answers from the bot and can no longer book. Useful for someone who has missed three times running, or for spam.
  • Block straight from the conversation, without hunting for the setting
  • It can be undone any time, it is not permanent

Email inbox

Email, right next to WhatsApp.

Incoming email lands in the same panel, not in a separate program you open once a week.
  • One place for messages, whatever the channel
  • You reply from here, in your business's name

Automated emails

Confirmations and reminders, without you.

The booking confirmation, the reminder before, and the review request after all go out on their own, by email and on WhatsApp.
  • They go out even to someone unsubscribed from offers: they belong to their own booking
  • The wording is yours, editable from Bot settings

Products and services

The catalog the bot answers from.

Every service has a price, a duration, and a category. This is what the bot answers from when asked the price, and what it uses to work out how long a slot lasts.
  • Change a price and it applies from the next message
  • The duration decides how much of the calendar the service takes
  • A service taken off the list stops being offered for booking

Services per employee

Who can do what.

If only one person does manicures, the bot offers only their hours. An impossible combination is refused in the conversation, not discovered the next day.
  • With no rule here, anyone can do a service
  • You only set it where a restriction genuinely exists

Time off and closures

The days nobody works.

One employee's time off and the days the whole business is shut are two different things, and the bot respects both when it builds the slots.
  • Time off removes only that person's hours
  • A business closure removes the whole day, for everyone

Manual booking

You add a booking yourself, under the same rules.

Someone called the landline or walked in. You enter it from the panel, and the system checks the same overlaps as for a booking the bot made.
  • It is marked apart from the ones the bot took
  • You cannot put two people in the same slot

Testimonials

What customers say, in the bot's mouth.

You add real reviews, and the bot can quote one to somebody hesitating. Without them it invents none, it says it has none.
  • The bot quotes only what you put there
  • You can remove them any time, without touching anything else

Win-back invitations

The customers who stopped coming.

The bot can write on its own to someone who has not been in for a few months. You choose after how long and what it says, and anyone unsubscribed is left out.
  • On or off from one place, in Bot settings
  • It follows the same consent rules as a campaign

Team accounts

Everyone with their own account.

Employees sign in with their own accounts, not a shared password on a sticky note. You can see who took a conversation and who closed a booking.
  • You see who did what, not just that it was done
  • Remove someone from the team and their sessions drop immediately

Per-employee permissions

Not everyone sees everything.

You choose, person by person, which parts of the panel they can open. The front desk does not need the takings, and whoever runs campaigns does not need the bot settings.
  • Granted by section, not all or nothing
  • Changed any time, without rebuilding the account

Two-step authentication

A password is not enough.

The account asks for a second step every time. It is not a box you tick if you feel like it: the panel shows no data without it.
  • Required of every account, not only yours
  • Your customers' data sits behind it, not just the login screen
One login for everything: WhatsApp, orders, calendar, and email. No jumping between tabs.
Add a team account in seconds. Access limited to what they actually need to see.
Works from any browser, on the phone or laptop you already have. Nothing to install.
We build and maintain it, no server, no updates, nothing for you to take care of.
It comes with every WhatsApp bot we build. It's not a separate product to buy.
See what's happening from the moment you log in, not buried in a chat history.