Nemvio builds WhatsApp automations on the official WhatsApp Business platform, voice agents that answer the phone, the panel a client uses to see their bookings and conversations, websites and their maintenance, and AI automations built to order. Pricing is set per project after an initial discussion. The final scope is confirmed directly with you before any work begins.

Package prices are published at nemvio.co/preturi and are final: we are not VAT registered, so nothing is added on top of the figures shown. If that ever changes, the published prices will say so explicitly.

The build fee is paid at signing, and the monthly subscription starts at launch. The minimum term is 6 months, or 12 months for the option without a build fee. Beyond the subscription, only the usage published on that same page can be invoiced: talk minutes beyond the included ones, and messages sent in campaigns. Conversations started by your customer are not billed.

A change to the published prices does not apply retroactively to a subscription already running. If we change a price, it applies from the next renewal and you are told beforehand.

You're welcome to browse the site and use the contact form to write to us. Please don't use it to submit false information, to try to disrupt the site, or to send anything through the contact form other than a genuine inquiry.

Once you engage us for a project, you agree to provide the access, information, and timely feedback needed to deliver it. Delays on your end can push the timeline back. Payment terms, the schedule, and any cancellation terms are set out in your project's contract, not on this page.

The content, design, and code of this site belong to Nemvio. Ownership of what we build for you (your website, your automation flows) transfers to you per your project's contract, usually upon full payment.

The WhatsApp virtual assistant and the voice agent answer using an artificial intelligence model. Such a model can misunderstand a request or word a reply imprecisely, however well the system around it is built. We have built in checks that catch the most dangerous mistakes, for instance a message confirming a booking when no booking was actually created, and such cases are corrected automatically and flagged to you in the panel.

It nonetheless remains your responsibility, as the business, to keep an eye on the conversations and bookings in the panel. You can take over any conversation manually at any time, and the bot stops on it. We do not accept liability for a wrong booking, a time communicated incorrectly, or inaccurate information given by the system, beyond fixing it as fast as we can once you flag it.

The virtual assistant runs on the official WhatsApp Business platform, so your number and the way you use it are subject to Meta's rules. Sending unsolicited messages to people who have not agreed to receive them can lead to Meta limiting or suspending the number, and that is their decision, which we cannot overturn. Please use campaigns only towards customers who have agreed to hear from you.

Likewise, the system depends on third-party providers: Meta for messages and calls, OpenAI for the artificial intelligence model and voice, Supabase for infrastructure. An outage, a price change, or a policy change at any of them can affect the service, and those are outside our control. We do everything on our side to limit the impact and to tell you about it.

We build systems that work as designed and we stand behind them. We can't guarantee specific business outcomes, such as a fixed increase in sales or response rate, since those depend on factors outside the system itself.

To the extent permitted by law, Nemvio is not liable for indirect or consequential losses arising from use of this site or our services. Nothing here limits liability where the law doesn't allow it to be limited.

After the minimum term, the subscription can be stopped with 30 days' written notice. We do not charge an exit fee and we do not hold your data hostage: on request we export your bookings, customers, and conversations in a format you can open elsewhere.

After termination, your business data is deleted at your request or, if you ask for nothing, within 90 days of the account being closed at the latest. The WhatsApp number stays yours: you can move it to another provider, and we give you what you need to do so.

We may update these terms as the business grows. If we do, we'll update the date at the top of this page. Changes don't apply retroactively to work already agreed on.

These terms are governed by the laws of Romania.

Questions about these terms? Write to us at contact@nemvio.co.